in the case in hand I'm pretty sure it's something to do with a loop error with their first scene. ie the loading scene .
For example when opening the file online it doesn't load ! However if you right click and go to 'play' it works.
I'm sure if I had the .fla files I'd find a fix in the scene 1 loop .
in this scenarion the .fla files haven't been given to me. so this is a bit of a guess.
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